Privacy Policy | Things Revolution

Things Revolution Inc. (hereinafter referred to as “the Company”) handles personal information provided by customers for specific, pre-stated purposes, as well as for the multiple purposes outlined below.

1. Definition and Appropriate Use of Personal Information

In this Privacy Policy, “Personal Information” refers to information that can identify a specific individual customer, such as name, age, date of birth, telephone number, email address, password, address, place of employment, credit card number, and bank account number. This also includes information that can identify a specific individual when combined with other data.

The Company complies with all applicable laws and regulations regarding the collection and use of Personal Information and acquires such information through fair and appropriate methods within the scope of legitimate business activities.

2. Specification of Purpose of Use and Restrictions on Use

The Personal Information provided by customers will be used for the specific purposes stated in advance, as well as for the following purposes:

To provide services continuously and smoothly.
To analyze user characteristics and usage patterns to accurately understand how our products and services are used and to consider more effective marketing methods.
To provide information regarding products and services of the Company or its partners.
To detect and prevent actual or suspected fraudulent activities (such as fraud, hacking, or infringement) related to the Company’s products, services, or website.
To respond to inquiries, resolve problems, investigate failures, and address complaints.
To develop and sell new products and services.

The Company limits the use of Personal Information provided by customers to the scope of the pre-stated purposes and will not use it for any other purpose without the customer’s prior consent. If the Company changes the purpose of use of Personal Information provided by customers, the changed purpose will be stated in advance. However, this may not apply in cases where there is a risk of harming the customer’s property or other interests, or where permitted by law. Furthermore, any changes to the purpose of use will be limited to a scope reasonably recognized as relevant to the original purpose.

If a customer does not wish to provide Personal Information, they may refuse to do so at their own discretion. However, please note that if Personal Information is essential for the provision of the Company’s products or services, we may be unable to provide such products or services. (1)

(1) Customers may use many services on the Company’s website without disclosing Personal Information. However, in cases such as the following, we may ask for Personal Information to the extent necessary to improve the quality of our products or services, or to provide products or services that better match customer needs. If Personal Information is not disclosed, these services may not be available:

Registration for membership services
Ordering Company products or services
Provision of maintenance services
Application/participation in contests or other events
Application for participation in exhibitions, seminars, etc.

3. Non-Disclosure of Personal Information to Third Parties

The Company will not disclose Personal Information provided by customers to third parties, except in the following cases. When disclosing to affiliates, agents, partners, or subcontractors, the Company will exercise necessary and appropriate supervision.

When the customer has given consent.
When inquiring with credit card companies for necessary information during payment settlement for products or services.
When it is deemed appropriate for an affiliate, agent, or partner, who is contractually obligated to protect Personal Information, to respond to the inquiry.
When outsourcing necessary operations (such as product delivery, service provision, or handling applications for campaigns, sweepstakes, etc.) to a subcontractor who is contractually obligated to protect Personal Information.
When disclosure is required by laws and regulations.
When used as statistical data in a state where individual customers cannot be identified.
When necessary to protect the customer’s property or other interests.

4. Security Management of Personal Information

The Company strives to implement necessary and appropriate security measures to prevent the loss, misuse, or alteration of customers’ Personal Information. Additionally, to prevent leakage, diversion, or falsification of Personal Information due to unauthorized access by third parties, the Company implements firewalls, antivirus measures, and other reasonable security measures. (2)

(2) The above does not guarantee 100% security for Personal Information transmitted by customers themselves due to the structure of the Internet.

5. Opt-Out

If a customer does not wish to receive emails or direct mail regarding the Company’s products or services, they may refuse to receive such communications at the time of registration or information collection. Additionally, if a customer wishes to have their name or other Personal Information removed from the Company’s mailing list after registration, please send a request to the contact email address below.

6. Confirmation, Correction, and Deletion of Personal Information

If a customer wishes to confirm the Personal Information provided to the Company or its purpose of use, please contact the inquiry window below. To prevent leakage of Personal Information to third parties, the Company will disclose the stored Personal Information or purpose of use only after confirming the identity of the customer. However, this may not apply in cases where there is a risk of harming the customer’s property or other interests, or where permitted by law.

Furthermore, if there are errors or changes in the customer’s Personal Information, or if the customer wishes to correct, delete, or suspend the use of the information due to inappropriate use, please contact the inquiry window below. To prevent falsification of Personal Information by third parties, the Company will correct, delete, or suspend the use of inaccurate or outdated information within the scope necessary to achieve the purpose of use or rectification, only after confirming the identity of the customer.

7. Use of Cookies

The Company’s website uses so-called “cookies” to customize the website to meet the needs of each customer and to improve the content of the website and the products and services provided for greater customer satisfaction. A cookie is a small piece of information sent by a web server to a customer’s browser, but it does not identify the customer personally. Customers may refuse to accept cookies by changing their browser settings; however, in such cases, some restrictions may apply, such as the inability to use certain services on the Company’s website.

8. Safety of Personal Information on Linked Sites

The Company cannot be held responsible for the security of customers’ Personal Information on other websites linked to the Company’s website. Please confirm the safety of Personal Information on such linked sites by yourself.

9. Updates to the Privacy Policy

The Company may update this Privacy Policy from time to time. Notification of any changes will be made by posting the revised Privacy Policy on this “Privacy Policy” page.

10. Scope of Application

This policy describes the policy regarding the handling of Personal Information on the Things Revolution Inc. website and does not cover affiliates of Things Revolution Inc.

11. Inquiries

If you have any questions regarding the handling of your Personal Information on the Company’s website, please contact the window below. Please note that depending on the content of your inquiry, we may not be able to respond immediately as we handle Personal Information with great care.

Inquiry Window: info@things-revolution.co.jp